Refund policy

Returns Policy

Free shipping is provided for all returns in the U.S.  Returns can be made on all full priced merchandise within 90 days of purchase from mohalaeyewear.com.  Products on sale and international orders are all sales final. Items must be returned with complimentary case and microfiber pouch all in saleable condition (unless it is a manufacture defect) for a full refund.  Please repack the eyewear in their pouch and case and wrap case in original packaging to protect it.  If a case is returned damaged and unsaleable the sunglasses price will be refunded minus a $20 case damage fee (the retail price of the case). FSA funds expire on 12/31 each year, so returns for purchases made in a prior year cannot be refunded. For HSA purchases, returns are allowed, and the refund will be applied to the original form of payment.

Promotional Sales

All products on sale are all sales final. This includes but is not limited buy one pair get one free, 20%+ off, etc.

Exchanges

If you’d like to exchange your sunglasses for another pair, please select this option during the return process.  Or you may elect to receive a store credit for your return.  One free exchange is allowed per purchase.  Additional exchanges can be arranged and customer will be responsible for shipping fees.  Exchanges are for domestic orders only.

Refunds

Refunds will be processed within 2 weeks of receipt of returned merchandise. We reserve the right to reject returns if the return criteria is not met or if there is abuse of the return policy. Once the return has been processed, you will receive a return email confirmation.

Depending on the credit card company, it could take an additional 2-10 business days after the credit has been applied for it to post. 

Warranty 

We want you to have the BEST experience with your frames and so they are warranted to the original purchaser for two full years from the date of purchase against any defect in materials and workmanship when purchased from mohalaeyewear.com  This warranty is void if original lenses or frames are altered.  We will repair or replace, at our opinion, any pair of Mohala Eyewear found to be defective-exclusive of damages caused by accidents post purchase or factors outside of our control.  The warranty does not apply to normal wear, including lens scratching or accidental breakage.  The warranty doesn't cover shipping costs.